HOW WE SCORE
FACTORY TRUST.
The Giwahs Trust Score is an aggregate of six independently audited signals. It is recalculated weekly and entirely separate from paid Featured placement.
Trust Score is administered independently from Featured Supplier placements. Paying for a Featured tier does not raise a supplier's score, unlock verification badges, or change their position in the regular trust-sorted directory. The two systems are deliberately separated to preserve credibility for buyers.
What the score is built on.
Six weighted signals, totalling 100 points. Higher-weight signals are harder to fake — third-party verification and documentation dominate.
Is the company a real, registered legal entity?
We validate business registration documents, tax IDs, and incorporation records against public registries in the supplier's country. Active, in-good-standing registrations score highest.
- Active registration in country of operation
- Verified tax/VAT identifier
- No public regulatory infractions on record
Documented compliance and standards.
Verified certifications carry the highest weight in the score because they require third-party audit. We check expiry dates, issuing-body validity, and scope of audit.
- ISO 9001 · GOTS · OEKO-TEX · WRAP · BSCI · SMETA
- Sustainability certifications (GRS, Fair Trade)
- Certificate within validity window
Real visual evidence of the production facility.
Verified factory tour videos, dated photographs, and machinery imagery reviewed by our intelligence team. Stock photography is rejected.
- Dated factory walk-through video
- Photos of machinery in operation
- Worker-area documentation (where consented)
How fast and consistently the factory replies to enquiries.
Computed from 90-day rolling response data on RFQs and buyer messages submitted through Giwahs. Faster, more consistent replies score higher.
- Average response time under 8 hours
- >90% reply rate across enquiries
- No abandoned conversation threads
Aggregate signals from buyers who have engaged.
Anonymous post-RFQ and post-engagement signals from buyers, weighted by transaction value indicators. Only verified buyers can submit feedback.
- Verified-buyer ratings
- Repeat engagement signals
- Disputes raised + resolved
How long the supplier has been verified and re-audited.
Suppliers re-verified across multiple cycles build a longer trust history. Recent badge revocations or extended unresponsive periods reduce the signal.
- Verified continuously for 12+ months
- Successfully re-audited in latest cycle
- No recent badge revocations
How buyers read the score.
Top-tier verification across all six signals. Consistently high response, strong audit record.
Strong verification baseline with proven performance. Most established suppliers fall here.
Core verification complete; building track record on response and feedback signals.
New to the platform or with limited evidence. Treat with appropriate buyer diligence.
Trust Score, answered.
If something isn't covered here, reach out — we respond within one business day.
Contact usWeekly. We recompute scores every Monday at 00:00 UTC. Newly added documentation, certifications, or audit reports surface in the next cycle.
Want a higher score?
Apply for verification, submit third-party audit documentation, and start building your platform review history. Free to apply.
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